hi! how can we help you?

Products Questions

Yes, all our formulas are color-safe and gentle on dyed strands.

Absolutely—plant-based, sulfate-free & paraben-free across the line.

Use our “Hair Type Match” tool on product pages for personalized picks.

Yes, every item is 100% vegan and cruelty-free.

24 months from the manufacture date (marked on packaging).

Payment Questions

Yes, Cash on Delivery is our exclusive payment method.

No—COD applies to all orders, big or small.

Yes, drivers accept cash and major credit/debit cards.

No, there are no hidden charges for Cash on Delivery.

The order will be returned, and you can reorder later with no penalty.

Privacy Questions

Only to process orders, deliver items, and send order updates.

No—we never sell or share your info without explicit consent.

Yes, all payment data is encrypted and not stored on our servers.

Sure—edit your info anytime in the “My Account” section.

We delete it 6 months after your last order, per privacy laws.

Refund Questions

We offer refunds for unopened, unused products within 14 days of delivery.

Contact our support team with your order number and reason for return.

Yes, minus the original delivery cost (if applicable).

3-5 business days after we receive the returned item.

Yes—send photos of the damage, and we’ll process a full refund.